Last updated: October 18, 2026
This policy explains how Digital Allo uses information connected with this website and enquiries about digital marketing, IT and AI services. For questions about this policy or your information, contact info@digitalallo.com or call (604) 401-0699. Our published business address is 13898 64 Ave #108, Surrey, BC V3W 1L6.
Information you choose to provide
When you send an enquiry, we receive the contact details, business information, service selections and message you submit. Phone number and business name are optional in the enquiry form. The page where the enquiry was sent may be included so we understand its context.
The website assistant can answer service questions and collect an enquiry if you choose to provide one. Enquiry details can be stored in the website database and sent to our team. Please do not enter passwords, payment details, patient records or other sensitive information into forms or the assistant.
How we use information
We use enquiry information to understand your request, respond, assess service fit and discuss proposed work. We also use relevant technical information to operate the website, troubleshoot delivery and protect against misuse. Sending a service enquiry does not automatically subscribe you to a marketing mailing list.
Technical data and website tools
Website infrastructure may process information such as IP address, browser details, access times and requested pages for operation and security. WordPress, forms and the assistant may use browser storage or cookies for features, security and preferences. Administrative login cookies apply when an authorized user signs in.
The website includes third-party resources and links, such as Google Fonts, Google Maps, social platforms and WhatsApp. Loading embedded resources or following those links can share technical information with the provider, which applies its own privacy practices.
Assistant processing and service providers
Assistant processing depends on the tools configured for the website. Where an external AI provider processes a message, its service terms and data-handling arrangements also apply. Hosting, email, security and support providers may process information needed to deliver their services. Project-specific AI systems and integrations require a separate discussion of approved data, access, providers and human review.
Analytics and marketing
Website measurement may record actions such as selecting a service or choosing a contact method. The website’s event setup does not include contact-field values or message text in those events. If external analytics or advertising tools are introduced, their data handling and applicable consent choices need to be reflected in this policy.
Access, correction and deletion requests
You can contact us to ask about information you have provided, request a correction or discuss deletion. We may need to verify your identity and understand the request. Some information may need to be retained for an active engagement, security, record-keeping or applicable obligations.
Retention and protection
Information should be kept only for the purpose for which it is needed and applicable business or legal requirements. Contact us for the handling and retention arrangements that apply to your enquiry or engagement. No website or transmission method can guarantee complete security.
Policy changes
We may update this policy as the website and its services change. The date above identifies this version.